7 Common Questions About Scheduling Service at Tom Kadlec Honda Answered

Keeping your vehicle in top shape shouldn’t be a hassle. Whether you need a routine oil change or a major repair, the team at Tom Kadlec Honda in Rochester, MN, is dedicated to making the process as smooth and convenient as possible. We know you have a busy schedule, so we’ve answered the most frequently asked questions about booking your next service appointment with us.

1. How Do I Schedule A Service Appointment?

Scheduling with us is incredibly flexible. The most convenient way for most of our customers is to use our online scheduling tool. You can book an appointment 24/7 directly from your computer or phone.

• Online: Visit tomkadlec.com/service/schedule-service to find a time that works best for you.
  
  
• By Phone: If you prefer to speak with a service advisor directly, give us a call at 888.249.0104.

2. Can I Get Same-Day Service?

We understand that vehicle issues don’t always happen on a schedule. While we highly recommend booking an appointment in advance to guarantee your spot, we do our absolute best to accommodate same-day requests, especially for urgent issues like dead batteries or flat tires. If you have an emergency, please call us immediately so we can try to work you into the schedule.

3. Do You Offer Express or Quick Service?

Yes! We offer Express Auto Service designed specifically for drivers on the go. This service is perfect for routine maintenance items that don’t require a long stay in the shop.

• Express Services include: Oil changes, tire rotations, battery replacements, and multi-point inspections. Our goal with Express Service is to get you back on the road quickly without cutting corners on quality.

4. What Are Your Service Department Hours? 

We offer extended hours during the week to help you drop off or pick up your vehicle before or after work.

• Monday – Friday: 6:30 AM – 6:00 PM
• Saturday: 7:00 AM – 1:00 PM
• Sunday: Closed

5. Do You Take Walk-In Appointments? 

Walk-ins are generally welcome, particularly for our Express Service maintenance items. However, to ensure you aren’t waiting longer than necessary, we still suggest calling ahead or checking our online scheduler. Appointments take priority, but if you’re in the neighborhood and need a quick check-up, stop by and our advisors will let you know the current wait time.

6. How Long Will My Service Take? 

The duration depends entirely on the service being performed.

• Express Service (e.g., Oil Change): Typically completed in about an hour or less.
• Diagnosis & Repairs: Our advisors will give you a time estimate once they have inspected your vehicle. We value your time and work efficiently to get your car back to you as soon as the job is done right.

7. Can I Wait While My Vehicle Is Being Serviced? 

Absolutely. We want you to be comfortable while you wait. Our customer lounge is equipped with plenty of amenities to make your stay pleasant:

• Free Wi-Fi so you can keep working or browsing.
• Complimentary coffee, drinks, and snacks.
• A Kid’s Playroom to keep the little ones entertained.
• Business Center if you need a quiet space to focus.

If you prefer not to wait at the dealership, we also offer a Courtesy Shuttle to take you to work or home within the local area while your car is in the shop.