Honda Customer Service Rep

Vehicle & Inventory: Answers to Your Top Car Buying Questions

Finding the perfect vehicle starts with having the right information. At Tom Kadlec Honda in Rochester, MN, we maintain a massive inventory of new Hondas and pre-owned vehicles to suit every lifestyle. Whether you are browsing our lot online or walking the showroom floor, here are the answers to the most common questions customers ask about our vehicles.

1. Is this vehicle available right now?

Our website is updated daily to reflect our current inventory. If you see a vehicle listed on tomkadlec.com, it is likely available! However, popular models sell quickly.

  • Pro Tip: To be 100% sure, click the “Check Availability” button on the vehicle’s listing page or give our sales team a quick call at (507) 281-2500. We can confirm its status instantly.

2. What’s the difference between these trims or models?

Navigating trim levels (like LX, Sport, EX-L, Touring) can be confusing.

  • Online: Our vehicle descriptions list the specific features of each trim, from leather seats to Honda Sensing® safety tech.
  • In-Person: Our sales consultants are Honda experts. They can walk you through the differences side-by-side so you can decide if the upgraded audio system or sunroof is worth the difference in price.

3. Is this vehicle New, Used, or Certified?

We clearly label every vehicle on our lot and website:

  • New: Brand new Hondas with full factory warranties.
  • Used: Quality pre-owned vehicles from various manufacturers.
  • HondaTrue Certified (CPO): These are premier used Hondas that have passed a strict 182-point inspection and come with extended warranty coverage, roadside assistance, and more.

4. Can I see the vehicle history report?

Yes, absolutely. 


Transparency is our policy.

  • We provide a complimentary AutoCheck® Vehicle History Report for every pre-owned vehicle we sell.
  • You can view this report directly on our website by clicking the AutoCheck logo on any vehicle listing, or ask your sales consultant for a printed copy when you visit.

5. How many miles are on it?

The exact mileage is listed on every vehicle detail page online. For new cars, this is typically under 50 miles (from test drives or transport). For used cars, we display the exact odometer reading so you know precisely how much life the vehicle has lived.

6. Has it been in any accidents?

This information is fully disclosed in the AutoCheck® Report. We want you to feel safe in your purchase.

  • Clean Title: We pride ourselves on stocking vehicles with clean histories.

  • Minor Incidents: If a vehicle has a minor reported incident (like a bumper scratch), we will walk you through the repair history so you can make an informed decision.

7. Can I take it for a test drive?

We highly encourage it! You can’t truly know if a car is “the one” until you get behind the wheel.

  • Schedule Online: You can book a test drive appointment through our website to ensure the car is pulled up, warmed up, and ready when you arrive.

  • Walk-Ins: Stop by our dealership at 3333 Wilder Rd NW, and we’ll grab the keys for you.

8. Do you have other colors or options available?

If you don’t see the exact color or package you want on the lot, don’t worry.

  • Dealer Network: We can often locate the specific vehicle you want from another dealer and bring it here for you.

  • Custom Order: For new Hondas, we can help you build and order your dream car directly from the factory.
May 1, 2026
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