Our Service department is staffed with the most qualified technicians ready to answer your questions and address your service needs. Use our online form to schedule an appointment or contact our service department if you have any additional questions.
Service Department News & Events
To help diagnose a noise related issue with your vehicle, please print out this form. You may fill it out at your convenience and bring it in with you for the service advisor to review. NOISE QUESTIONNAIRE | |
| Service Advisor Job Aid | |
| Name:_____________________________________ | Date:_____________ |
| Repair Order:_______________________________ | Advisor:_________________ |
| Has the vehicle recently been serviced for this problem/symptom? | Yes No |
| If yes, please explain:_______________________________________________________ | |
| Any other problem/symptom? Yes No | |
| If yes, please explain:_______________________________________________________ | |
| Where has the vehicle been serviced?_________________________________ | |
| What type of noise? | |
| Squeak | |
| Rattle | |
| Wind noise | |
| Other | |
| When is the noise most noticeable? | |
| Cold temperatures | |
| Warm temperatures | |
| All the time | |
| Morning | |
| Afternoon | |
| After driving 10 minutes or longer | |
| Under what conditions? | |
| At idle | |
| In drive | |
| In reverse | |
| Large bumps | |
| Turning right/left | |
| Highway speeds (MPH____) | |
| Slow speeds | |
| Cross winds | |
| Smooth roads | |
| Entering/exiting driveways (road conditions allowing body flex) | |
| Acceleration | |
| Deceleration | |
| Braking | |
| Rough Roads | |
| Other___________________________________________________ | |
| Can the customer duplicate the noise? Yes No | |
Describe That Noise When You Call Tech Line
Identifying noises is one of Tech Line's biggest challenges because every customer, advisor, and technician can have a different description for the same noise, and these descriptions usually don't match the ones in Tech Line's database. To get an accurate repair from Tech Line when you call in with a noise complaint, and for accurate noise descriptions on warranty claims, use one of the sounds from this list:
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